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Studio Policy
Class Information
How do you sign up for class?
Visit the "Classes" page and select the options on the menu to choose the type of class you would like to join. You can choose between drop-in classes, practice time, and private lessons.
What if I am going to be late to or absent from class?
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We get it! Things happen! If your are going to be late to a class (including practice time and private lessons) for which you are already registered, it is best to cancel or reschedule. You are able to drop out of a class up to 4 hours prior to the start time and receive a refund.
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You are able to reschedule your class/lesson time up to 2 hours before the start time. If you opt to cancel outside of these allotted grace periods, you will not receive a refund.
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If you are more than 10 minutes late to class/lesson, you will not be allowed to join and you will not be eligible for a refund. This is a safety protocol. Everyone is expected to participate in the warm-up during the first 10-15 minutes of class to prevent injury.
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For private group lessons/parties, cancellations are allowed up to 72 hours prior to appointment time. Deposits will not be refunded after this time. Reschedules allowed up to 48 hours prior to appointment. Deposits will be transferred to the new date.
How do I sign up for the waitlist if a class is full?
Students are able to join the waitlist only through a Wix Members app. If booking from the Pole Sweets website, you will be prompted to download the app. If you are having issues with the app, please email polesweets@outlook.com or DM us on Instagram at least 4 hours before the classes schedule start time.
How do Private Group Lessons/Parties work?
You and two friends of your choosing will receive a pole lesson just for you all. We suggest 3 students, but allow up to 6 with the payment of a additional participants fee and the understanding that some or all participants will be sharing poles. You will be able to decide what kind of lesson you all want (pole, twerk, exotic, etc.) and you can choose a 1-hour lesson or a 1.5-hour lesson. Students will get a good warm up in, learn a few level-appropriate tricks, and have a lot of fun! Students should come to the lesson dressed in activewear that leaves the legs exposed (unless you have pole grip leggings available). Also, please do not put on lotion or rings the day of class.
Once you have selected your preferred date and time and it has been approved, you will pay your $50 deposit; only then will your spot be officially secured. The remaining balance is due at least 24 hours prior to your appointment. Cancellations allowed up to 72 hours prior to appointment. Deposits will not be refunded after this time. Reschedules allowed up to 48 hours prior to appointment. Deposits will be transferred to the new date. Please note that custom party/group lessons are available upon request but terms of service may differ from the aforementioned details.
Please contact polesweets@outlook.com with any questions!